Terms & Conditions

Acceptance of Terms

Terms and Conditions of Use for The SyncLab Group Website

Effective Date: February 10, 2025

1. Acceptance of Terms

Welcome to the website of The SyncLab Group ("we," "us," or "our"). By accessing or using our website (https://www.synclabgroup.com/) and any services provided through it (collectively, the "Services"), you agree to be bound by these Terms and Conditions of Use ("Terms"). If you do not agree with these Terms, please do not access or use our website.

2. Description of Services

The SyncLab Group provides information about our services, including:

Advanced marketing automation solutions

Integrated AI solutions

Customer relationship management (CRM) tools (SyncLabApp)

Software development

Cloud integrations

Cybersecurity

Technology consulting

Training and support services

Content creation services

We may also provide access to resources, downloads, contact forms, and other features.

3. Use of the Website

Eligibility: You must be at least 18 years of age to use our website. By using our website, you represent and warrant that you meet this age requirement.

Permitted Use: You may use our website for lawful purposes only. You agree not to use our website in any way that violates any applicable laws or regulations.

Prohibited Conduct: You agree not to:

Use our website in any way that could damage, disable, overburden, or impair our website or interfere with any other party's use of our website.

Attempt to gain unauthorised access to any portion of our website, servers, or networks.

Transmit any viruses, worms, or other malicious code.

Collect or harvest any information about other users of our website.

Use any robot, spider, scraper, or other automated means to access our website without our express written permission.

Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.

Engage in any conduct that restricts or inhibits any other person from using or enjoying our website.

Account Registration: Certain features of our website may require you to register for an account. If you register for an account, you agree to provide accurate and complete information and to keep your account information up to date. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

4. Intellectual Property

Ownership: Our website and all content included on it, such as text, graphics, logos, images, and software, are owned by or licensed to The SyncLab Group and are protected by copyright, trademark, and other intellectual property laws.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for your personal or internal business purposes.

Restrictions: You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content or information obtained from our website without our express written permission.

5. User Content

Responsibility: You are solely responsible for any content that you post, upload, or otherwise transmit through our website ("User Content").

Rights: By posting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.

Prohibited Content: You agree not to post any User Content that:

Is unlawful, defamatory, libelous, harassing, abusive, threatening, obscene, or otherwise objectionable.

Infringes any intellectual property rights or other rights of any third party.

Violates any applicable laws or regulations.

Contains any viruses, worms, or other malicious code.

We reserve the right to remove any User Content that violates these Terms or that we otherwise deem inappropriate.

6. Disclaimer of Warranties

OUR WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION PROVIDED THROUGH OUR WEBSITE.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR WEBSITE OR ANY CONTENT OR SERVICES PROVIDED THROUGH IT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESSING OR USING OUR WEBSITE.

8. Indemnification

You agree to indemnify, defend, and hold harmless The SyncLab Group, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of our website, your User Content, or your violation of these Terms.

9. Privacy

Your use of our website is subject to our Privacy Policy [https://www.synclabgroup.com/en_gbprivacy-policy], which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.

10. Governing Law

These Terms will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

11. Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of our website will be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA), and any court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the "Effective Date" at the top of these Terms. Your continued use of our website after the posting of changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

The SyncLab Group

3rd Floor, 86-90 Paul Street, London, EC2A 4NE

Email: [email protected]

14. Entire Agreement

These Terms constitute the entire agreement between you and The SyncLab Group with respect to your use of our website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us. Disclaimer: This is a template and should be reviewed and revised by a legal professional to ensure it meets the specific requirements of your business and complies with applicable laws. It is not a substitute for professional legal advice. You should consult with a lawyer to ensure full compliance with all relevant laws and regulations.

Accessing the Site and Account Security

1. Access to the Website

The SyncLab Group Limited ("we," "us," or "our") strives to provide continuous access to our website; however, we do not guarantee that the website will be accessible at all times or that it will be free from errors or interruptions. We may suspend, withdraw, or modify the website or any part of it without prior notice for maintenance, security updates, or other operational reasons. We will not be liable for any loss or damage arising from your inability to access the website at any time or from any interruption in service.

2. Account Registration and Security

To access certain features of our website, you may be required to create an account. By registering an account, you agree to:

Provide accurate, complete, and up-to-date information. Maintain the confidentiality of your account credentials (username and password). You are solely responsible for all activities under your account, whether or not you have authorised them. Immediately notify us if you suspect any unauthorised use of your account or if your account credentials are compromised.

We reserve the right to suspend or terminate your account at any time if we suspect fraudulent or unauthorised activity. We will not be liable for any loss or damage arising from unauthorised access to your account, except where required by applicable law.

3. Security of Your Information

We implement reasonable industry-standard measures to protect your personal information and ensure the security of our website. This includes, but is not limited to, encryption, firewalls, and access control mechanisms. Despite these efforts, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the absolute security of any information transmitted through our website. By using our website, you acknowledge and accept these inherent risks.

4. Prohibited Actions

To protect the integrity of our website, we prohibit the following actions:

Attempting to gain unauthorised access to any part of the website, servers, or networks associated with our services. Circumventing or disabling security features or attempting to reverse engineer any part of the website. Using automated tools (including bots, crawlers, or scrapers) to collect or interact with data on the website without express written consent from us.Introducing any harmful or malicious code, including viruses, worms, or other malware, that could damage, disrupt, or impair the functionality of the website or its users’ devices. Engaging in any other activity that compromises the website’s security or its operations.

Any breach of these security measures may result in immediate suspension of your account, legal action, and liability for any damages incurred by us or any third parties as a result of the breach.

5. Data Loss and Liability

You acknowledge that, while we implement reasonable security measures, we are not liable for any loss of data, corruption, or unauthorised access to your information. You agree that you will not hold The SyncLab Group Limited, its affiliates, officers, employees, or agents liable for any damages, losses, or claims related to:

Any unauthorised access or security breach affecting your account. Loss or corruption of data. Interruption or unavailability of our website. Any damage caused by your use or inability to use the website.

6. Limitation of Liability

To the fullest extent permitted by law, The SyncLab Group Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or use arising from your use of or inability to use our website or any services provided through it, even if we have been advised of the possibility of such damages.