Meet Our Team

Jonathan Gadd – Chief Executive Officer

I'm Jonathan, CEO of The SyncLab Group. I’ve spent my career working at the intersection of business and technology—helping organisations make their operations more efficient, scalable, and future-ready.

I understand how businesses run at a process level—from finance and operations to customer service and compliance—and I know how to design and implement the technology stacks that support them. Whether it’s building workflow automation, integrating systems, or mapping out how teams collaborate, I make sure every solution we offer fits the way your business actually works.

What matters to me is delivering results that are measurable and sustainable. That means working closely with our clients, asking the right questions, and getting to the core of what’s holding a business back—or what could take it further.

The SyncLab Group is built around that mindset. Our team brings together a blend of operational insight and technical skill, and we take pride in being practical, responsive, and reliable.

If you're looking to streamline your processes or introduce better technology into your business, we’d be glad to help.

Lee Oliver – IT and Operations Director (Consultant)

At The SyncLab Group, I oversee our IT infrastructure and operational processes, ensuring that our systems run smoothly and efficiently to support our clients' needs.

With a background in IT management and operations, I specialise in integrating technology solutions that enhance business performance. My role involves coordinating cross-functional teams, managing system implementations, and continuously seeking ways to improve our operational workflows.

I believe that effective IT and operations management is about more than just maintaining systems—it's about aligning technology with business objectives to drive growth and innovation. By staying abreast of the latest technological advancements, I ensure that The SyncLab Group remains at the forefront of industry developments.

Collaboration is key in my approach; I work closely with our clients and internal teams to understand their unique challenges and tailor solutions that deliver tangible results. My commitment is to provide reliable, scalable, and efficient systems that empower our clients to achieve their goals.

If you're looking to optimise your IT infrastructure or streamline your operations, I'm here to help you navigate the complexities and implement solutions that make a real difference.

Lee Oliver – IT and Operations Director (Consultant) at The SyncLab Group

Lara Oliver – Marketing and Customer Service Director

At The SyncLab Group, I lead our marketing and customer service teams with a focus on clarity, consistency, and customer care.

My background combines strategic marketing with hands-on experience in customer operations, which means I’m always thinking about how we present our brand—and how we deliver on it. Whether we’re designing a new campaign, reviewing feedback, or resolving a support query, I make sure we stay aligned with our values: practical, responsive, and easy to work with.

I’m passionate about building strong relationships with our clients. I believe that great service is built on listening, clear communication, and delivering what we say we will. It’s not just about solving problems quickly—it’s about creating a positive experience throughout every stage of the customer journey.

Marketing and service are two sides of the same coin. Both are about understanding people and being thoughtful about how we support them. That’s what drives me every day—creating a brand experience that’s not only professional, but genuinely human.

If you’re working with SyncLab, chances are we’ll be speaking soon—and I look forward to it.

Lara Oliver – Marketing and Customer Service Director at The SyncLab Group

Get In Touch With Us

We’d love to hear from you! Whether you have a question, need assistance, or want to share feedback, our team is ready to help. Getting in touch with us is easy—choose the method that works best for you: